Liability for subsequent defects

  • We will repair or replace Goods which fail to comply with the provisions of the Consumer Protection Act 2008 or which show a defect. If you claim that the item is defective, the following conditions apply:
    • the defect must be reported to us within four weeks of becoming apparent;
    • the defect results only from faulty design or manufacture; and
    • you have returned the defective Goods or parts to us if we have so requested.
  • If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
  • If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

Goods returned

These provisions apply if you return any Goods to us for any reason:

  • We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
  • Before you return the Goods to us, please carefully re-read the instructions and check that you have used the good according to the mixing instructions provided in the box.
  • The Goods must be returned to us as soon as any defect is discovered but not later than 6 months.
  • So far as possible, Goods should be returned:
    • with both Goods and all packaging as far as possible in their original condition;
    • securely wrapped;
    • including our delivery slip;
    • at your risk and cost.
  • You must tell us by email message to sales@resinworks.co.za that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint. Please note in particular that we cannot deal with your complaint unless you return the entire Goods that you bought: that is to say, with all components and parts and in the original packaging.
  • In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
  • If we agree that the Goods are faulty, we will:
    • refund the cost of return carriage; and
    • repair or replace the Goods as we choose.

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